Shipping & Collection Policy

At Wild Acres Flower Farm, every order is prepared with care. Many of our products are homegrown, handmade or produced in small batches, so processing times may vary depending on the item you’ve ordered. We appreciate your patience while we carefully prepare your order.

Processing Times

Each product page includes an estimated processing time.

As a guide:

❋ Ready-made products: Generally dispatched or ready for collection within 2-4 business days

❋ Made-to-order products: Please allow 5-7 business days

Please note that processing times refer to the time required to prepare your order before it is shipped or ready for collection. They do not include delivery time.

If your order contains multiple items with different processing times, we will generally dispatch your order once all items are ready. If you require items sooner, we recommend placing separate orders.

Shipping

We currently ship within Australia using Australia Post. Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Some products, such as our seed packets, include free standard shipping within Australia. Any applicable shipping charges will be calculated automatically during checkout before payment.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details. Please note that delivery estimates provided by Australia Post are outside of our control and may vary during busy periods, public holidays or due to unforeseen delays.

As a guide, Australia Post delivery estimates are:

❋ Queensland: 2–5 business days

❋ Interstate: 3–8 business days

❋ Regional or remote areas: Please allow additional time

Biosecurity Restrictions

Due to Australian state biosecurity regulations, we are currently unable to send fresh or dried floral products to Western Australia, South Australia or the Northern Territory. This restriction applies to floral products only.

Farm Collection

As Wild Acres Flower Farm is a working farm and is not open to the public, collections are available by confirmation during designated pickup times only. We kindly ask that you wait until you receive your collection email before visiting the farm.

If you choose Farm Pickup at checkout, we'll email you once your order is ready, including:

❋ Collection confirmation

❋ Designated pickup time

❋ Farm address

❋ Arrival instructions

Packaging

We take great care in packaging every order to help ensure it arrives safely. Where possible, we use thoughtful and environmentally conscious packaging materials while still providing suitable protection for your flowers and handmade goods during transit.

Delivery Information

Please ensure your shipping address is correct when placing your order. Wild Acres Flower Farm cannot accept responsibility for delays or additional postage costs resulting from incorrect or incomplete delivery information provided at checkout. If a parcel is returned to us due to an incorrect address or failure to collect it, additional postage charges may apply before the order can be resent.

Lost or Damaged Parcels

Once your parcel has been lodged with Australia Post, delivery is managed by their network. If your parcel is delayed, lost or arrives damaged, please contact us as soon as possible. We’ll happily assist you in lodging an enquiry with Australia Post and work with you to help resolve the issue wherever we can.

Questions?

If you have any questions regarding processing times, shipping or farm collection, please don’t hesitate to get in touch via our Contact page. We’re always happy to help!