Returns & Refunds Policy

At Wild Acres Flower Farm, every order is thoughtfully grown, gathered or carefully packed by hand. We want you to love what you receive, and if something isn't quite right, we’re here to help.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Naturally Dried Flowers

As our flowers are naturally grown and dried, each bunch is beautifully unique. While we'll always do our best to represent our products accurately, slight variations in colour, shape and size are part of their natural beauty and are not considered faults. If your order arrives damaged or incorrect, please email us at wildacresflowerfarm139@gmail.com within 48 hours of receiving your parcel with photographs. We'll assess the issue and work with you to provide a suitable resolution, which may include a replacement, store credit or refund where appropriate.

Seeds & Handmade Goods

Due to quality reasons, we cannot accept returns on opened seed packets or used handmade products. If you receive a damaged item or wrong product, please email us at wildacresflowerfarm139@gmail.com within 48 hours so we can make it right.

Change of Mind

We do not accept returns or exchanges for change of mind, please choose carefully before placing your order. This does not affect your rights under the Australian Consumer Law.

Contact Us

If you have any questions about your order, we’d love to help!

Email: wildacresflowerfarm139@gmail.com

Thank you for supporting our small family flower farm